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OTRS
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IT-Software
Industry
about 100 Employees
Company Size
2006
Customer since
Oberursel, GER
Headquarters
Open Technology Real Services (OTRS) create managed help desk software, which their clients can use to organize transparent communications with their own customers. Their clients use OTRS for solutions for customer service, ITSM, and corporate security.
Christopher Kuhn has worked at OTRS AG for 13 years. He is on the executive board and is responsible for business operations. He explained in an interview why Hetzner Online is exactly the right web hosting partner for OTRS.
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By working together with Hetzner Online GmbH, we have succeeded in reducing the provisioning times of a new server system from two weeks to just two hours...
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Currently we use two different services at Hetzner Online GmbH: dedicated root servers and colocation. My absolute favorite part of Hetzner Online’s system, however, is their administration interface Robot. Our team can use it to deploy a wide range of servers in an almost fully automated manner. And since the ordering process is automated, our staff can deploy new servers at any time of day or night. Over the last five years, we at OTRS have invested heavily in automating and optimizing our processes. By working together with Hetzner Online GmbH, we have succeeded in reducing the provisioning times of a new server system from two weeks to just two hours, thus giving us and our clients a decisive market advantage.
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